What is CVV2/CVC2?
It is a three-digit code printed on the back side of your payment card. It is necessary for making online payments for goods/services.
How can I receive a refund if online store fails to deliver goods/provide services?
In order to receive a refund you need to contact employees of the company to which you have paid and ask to give refund. You must provide bill/receipt confirming successful payment. If online shop refuses to give refund, you have the right to apply to your issuing bank and ask to cancel transaction.
I have enough money on my payment card, but I cannot pay for goods in online store. What may be the reason?
Check whether you have filled in payment form correctly. If payment form is filled in correctly, the reason may be restriction on online payments imposed by your issuing bank. In order to eliminate restriction you need to apply to your issuing bank (bank that issued your payment card). Depending on bank’s established order you can eliminate such restriction by making a call or by submitting a request to the bank.
How can I pay in online store?
Here you can find information about the process of making payments with a payment card.
Do you guarantee security of my payment card data?
Confidential information about your card is collected and processed in Processing.kz processing system, but not on merchant’s web site. Security of data transmission is ensured by SSL protocol and protected bank networks. Secure storage of data is ensured by PCI DSS certificate. In Processing.kz system there is stored only information being essential to operation of the system.
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